Returns and cancellation policy
Can I return an item?
No. Sorry! The items on our website are sold by individuals (another consumer). EU consumer protection rules do not apply when buying from another consumer.
All purchases on our website (anywhere in the world) are governed by Swiss law. Switzerland is outside the EU.
There is no right to return. There are no refunds and no exchanges. All sales are final.
I chose the wrong size. Can I have a refund?
No. Should you have any doubts, and need more information, click here to contact us before purchase!
If it does not fit, you can re-sell your item for free on our website (we do not take commission and the buyer pays tax, fees and delivery).
The item condition is incorrect! Can I have a refund?
No. All items are photographed and described as accurately as possible. Should you have any doubts, and need more information, click here to contact us before purchase!
The colour is not the same! Can I have a refund?
No. Mobile and computer screen resolutions can show different tones of colours. Should you have any doubts, and need more information, click here to contact us before purchase!
I didn’t mean to buy this item! Can I cancel or have a refund?
No. There are several steps in our purchase process to ensure that you are sure that you understand that you are buying the item. By clicking the box on the checkout page – which is obligatory before you can make a purchase – it states clearly, that you have agreed and acknowledged to our terms and conditions (see below) and there are no refunds nor returns.
Please see also our full legal Terms and conditions under paragraph 6 here: https://www.downtownuptowngeneve.com/terms-and-conditions/
6. Sales and returns policy
All items are sold “as is”. As all items are unique and second-hand, should you have any questions about the item, the colour, the size, the condition or other, it is your responsibility to contact us with questions before purchase.
We do not allow refunds, returns nor exchanges on items and no provisions are made for choosing the wrong size, buyer’s remorse or fraudulent use of your credit card. As items belong to individual sellers, the EU regulation does not apply. Please note that Switzerland is outside the EU, thus only Swiss law applies.
You automatically and electronically acknowledge our policy of no returns and no refunds when purchasing online, through the obligatory checking of the box that you have read our terms and conditions here. https://www.downtownuptowngeneve.com/terms-and-conditions/ There are no returns, refunds nor exchanges, as we sell on behalf of clients, whom are paid once the item is bought.
Under Swiss law, there is no right of return. Thus any purchase made on our website outside of Switzerland also has no right of return.
All sales are final.